Returns & Refunds

REFUND & RETURN POLICY – BIYO INC.

Last Updated: 02/01/2026

At BIYO INC., we want you to feel confident in your purchase. If you’re not satisfied with your Biyo product, you may return it within 60 days of delivery under the conditions below.

1. 60-Day Return Window

You may request a return for any Biyo device within 60 days from the date you received it.

To be eligible:

  • The product must be in good working condition

  • Include original accessories and packaging where possible

  • Not show excessive damage or misuse

2. How to Start a Return

  1. Email support@biyo.com with your order number

  2. Our team will provide return instructions

  3. Ship the item to the address provided

Customers are responsible for return shipping unless the product is defective.

3. Refunds

Once your return is received and inspected:

  • Refunds will be issued to the original payment method

  • Processing typically takes 5–10 business days

  • Original shipping costs are non-refundable

4. Exchanges

We offer exchanges for:

  • Defective devices

  • Damaged in transit items

  • Incorrect orders

Contact us within 7 days of delivery for exchanges.

5. Non-Returnable Items

  • Gift cards

  • Digital subscriptions already used

  • Items damaged due to misuse

6. Warranty Issues

If your device develops a fault, contact support for troubleshooting or replacement under our warranty policy.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or card provider

  2. Contact support@biyo.com

8. Contact

BIYO INC.
Email: support@biyo.com
Address: [Insert Address]

Your satisfaction matters to us. We’re here to help.